A Guide To Computer User Support For Help Desk And Support Specialists Av Fred (lane Community College) Beisse

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse''s A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client''s specific needs, train end-users and even handle budgeting and other management priorities.This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows¿ 7 and cloud computing. Leading HelpSTAR¿ and Microsoft¿ Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

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