Biff Av Bill Eddy

<p><b>BIFF IS A GAME CHANGER FOR COMMUNICATING WITH PEOPLE WITH HIGH CONFLICT PERSONALITIES</b></p><p>We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high conflict people (HCPs). <b>A BIFF Response¿</b> can be applied in any communication anywhere: in an email, a text message, on social media, or in a letter. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors, and others anywhere in your life.</p><p><b>BIFF</b> was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely while being reasonable in return. <b>BIFF stands for Brief, Informative, Friendly, and Firm.</b> A BIFF response is easy to remember, but hard to do. It takes practice! This first book in the <i>Conflict Communication Series</i> is for anyone dealing with high conflict written commu

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