The customer problem in the public sector appears when too many processes are in place and staff volumes are too large to adapt to sudden change. As situations evolve and solutions are required, public managers are faced with an overload of information for decision-making, as normal day-to-day policy is overlooked to accommodate management by crisis. Generally, emergency situations call for effective steps to be taken, constrained by short time frames and a dispersed public workforce. <div>Managing teams require structure in their response to an evolving crises, which is generally a difficult position to attain when information and resources are limited. Protocol and response plans are only activated in extreme crises, leaving a gap in response when overload has been reached but is not within the stipulated margins. Recognition at this stage is important if successful outcomes are to be achieved. This book proposes an 8-point model, which it labels the DALI Model, for responding to the
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Anthony J. Frendo introduces biblical students and scholars alike to the discipline of archaeology by explaining how the minds of professional archaeologists work, explaining what archaeologists seek, how they go about doing so, and how they interpret...
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<P>This book, first published in 1987, provides a rigorous philosophical analysis of lifelong education. The author presents his arguments simply and directly so that the book is accessible to students who are new to philosophy and adult education.</P>
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<P>This book engages in a broad reading of Rousseau¿s writings on educational and political thought in order to explore and address the competing demands of the enculturation and individuation of the young in Western societies. Although Rousseau¿s...
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