Difficult Conversations Av Bruce Patton, Douglas Stone, Sheila Heen

<p><b>The 10th anniversary edition of the classic guide to handling life''s toughest conversations</b><br><br><i>What is a difficult conversation?</i><br><br>Asking for a pay rise, saying ''no'' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?<br><br>Based on fifteen years of research and consultations with thousands of people, <i>Difficult Conversations</i> pinpoints what works. It teaches us to work through them by understanding that we''re not engaging in one dialogue but three:<br><br>- The "what happened" conversation (what do we believe was said and done)<br>- The "feelings" conversation (the emotional impact on everyone involved) <br>- The "identity" conversation (what does this mean for everyone''s opinion of themselves)<br><br>Use this ground-breaking, step-by-step book to turn your difficult conversations into positiv

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