Francis Brennan's Book Of Household Management Av Francis Brennan

<P><EM>Customer Relationship Management</EM>, Fourth Edition continues to be the go-to CRM guide explaining with unrivalled clarity what CRM is, its uses, benefits and implementation. Buttle and Maklan take a managerial perspective to...

This highly regarded textbook provides the definitive account of Customer Relationship Management (CRM) concepts, applications and technologies, focusing on how companies can create and maintain mutually beneficial relationships with customers.

As he prepares to turn 70, Francis Brennan shares his blueprint for ageing well.

With a new Preface by the noted writer Madeleine L''Engle, author of nearly fifty books of fiction and non-fiction, including <b>A Wrinkle in Time</b>. St. Francis of Assisi''s ecstatic embrace of a life of poverty revolutionized...