Hearing The Voice Of The Shingo Principles Av Robert Derald Miller

<P>For more than 50 years, organizations of all types have struggled to achieve lasting benefits from the many tools and programs associated with various continuous-improvement initiatives. In fact, the notion of "continuous" improvement is largely a misnomer -- for many organizations, continuous improvement has been anything but continuous. Responding to this challenge, <I>Hearing the Voice of the Shingo Principles</I> chronicles key insights that went into development of the Shingo Model for Operational Excellence at Utah State University.</P><P>While responsible for the Shingo Prize at USU, the author observed that even recipients -- theoretically, the best of the best -- were experiencing this same up-and-down phenomenon. It was as though many of these organizations were reviewed on their very best days but then started declining from that point forward.</P><P>To build long-term credibility of the Shingo Prize, the author and his team had to understand what was causing such wide va

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