<P><STRONG>The leader¿s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in America</STRONG></P><P>Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide explains the methods behind Mayo Clinic¿s success and delivers universal lessons to business leaders in any service organization. </P><P><EM>Management Lessons from Mayo Clinic</EM> provides a close examination of the operating principles guiding every management decision at this legendary institution. The authors explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge. Each chapter concludes with a section titled ¿Lessons for Managers.¿</P><P>You¿ll learn how to apply the Clinic¿s winning methods to your own organization: business concepts that pr
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Mayo Clinic Case Review for Pulmonary and Critical Care Boards presents selected cases identified by faculty and fellows at the Mayo Clinic Pulmonary and Critical Care Medicine Wednesday Morning Conference. This text is designed to be the optimal resource...
kr 745.00
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The workbook companion to the stress-management book by a major medical institution-derived from a clinically proven program from the Mayo Clinic.
kr 199.00
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Mayo Clinic Strategies to Reduce Burnout: 12 Actions to Create the Ideal Workplace tells the story of the evolving journey of those in the medical profession. It dwells not on the story of burnout, distress, compassion fatigue, moral injury, and cognitive...
kr 437.00
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