Managing Work Experience Av Peter Ashworth, Judy Saxton

Exercises, case studies, and questionnaires are included throughout to help managers further develop their skills. Divided into three principal parts, the volume moves from the micro aspects of managing people to the macro or organizational aspects of...

A series of personal accounts by highly trained helicopter pilots, including those with distinguished careers in the military and commercial flying, who with divers, ensured that essential staff could operate in North Sea oil exploration and oil supply.

<EM>Psychology and ''Human Nature''</EM> problematizes what psychology usually takes for granted - the meaning of the psyche or ''human nature''. Peter Ashworth provides a coherent account of many of...

<p><b>Every business on the planet is trying to maximize the value created by its customers</b></p><p>Learn how to do it, step by step, in this newly revised Fourth Edition of <i>Managing Customer Experience and Relationships:...