The Conflict Resolution Toolbox Av Gary T. Furlong

<p><b>Learn to effectively resolve conflict the way that works best for you</b></p><p>When it comes to real-world conflict resolution, one size does not fit all. In the professional world especially, it¿s critical for individuals to be prepared for a variety of situations and to know what tools and techniques can be used to settle disputes and disagreements in a way that is respectful of both party¿s needs. <i>The Conflict Resolution Toolbox</i> shows mediators, negotiators, managers, and professionals at all levels how to simply and effectively assess conflict situations and choose the right tools to resolve the issue in a meaningful way.</p><ul><li>Understand the <i>why</i> behind the conflict and how it can be resolved</li><li>Recognize the unconscious judgements and biases that are obstacles to conflict resolution</li><li>View conflict situations objectively and from multiple viewpoints</li><li>Learn how the latest neuroscience and behavioral economics research plays a role in conf

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