<b>The essential guide to creating a successful organization by making things easier, better and more straightforward for your customers.</b>Across all sectors, organizations¿ fixation with functionality have meant that the ''human'' elements of the customer¿s experience have become neglected. Strict processes and automated procedures have created organizations full of people who aren''t allowed to act in a ''human'' way. As a result, and despite these new technologies, customers are no more satisfied than they were a decade ago (according to the Institute of Customer Service) and, according to Edelmen, they now trust big organizations even less than they did in the past. In <i>The Human Experience</i>, John Sills draws upon extensive research and illustrative case studies to explain that the emotional experience is just as important as the functional one, and, if done right, will create a more efficient business. He also demonstrates that the customer experience is not just the respon
Pris: kr 299.00 fra Norli
Butikk | Pris | |
---|---|---|
kr 299.00 | Besøk butikk |
<b><b>A unique approach to Biodynamic Craniosacral Therapy, a whole-body healing therapy focused on working with the forces underlying health and healing </b><br></b><br>Cherionna Menzam-Sills draws on her extensive...
kr 329.00
Mer informasjon
Attract, engage and retain the best talent using this practical guide on developing a human-centric approach to work.
kr 329.00
Mer informasjon
Glenn Petersen flew seventy combat missions in Vietnam when he was nineteen, launching from an aircraft carrier in the Tonkin Gulf. He''d sought out the weighty responsibilities and hazardous work. But why? What did the cultural architecture...
kr 299.00
Mer informasjon